ISO/IEC 20000-10:2018(E) Information technology - Service management—Part 10:Concepts and vocabulary
1 Scope
This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the differentparts support ISO/IEC 20000-1:2018 as well as the relationships between ISo/IEC 20000-1 and otherinternational Standards and 'Technical Reports. This document also includes the terminology used inall parts of lSO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.This document can be used by:
a) organizations seeking to understand the terms and definitions to support the use of lSO/IEC 20000
(all parts);
b)organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve
their goal;
)organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination
with other International Standards;
d)practitioners,auditors and other parties who wish to gain an understanding of ISO/IEC 20000
all parts).
2Normative references
There are no normative references in this document.
3Terms and definitions
For the purposes of this document the following terms and definitions apply.
ISO and IlEC maintain terminological databases for use in standardization at the following addresses:-IECElectropedia: available at http://www.electropedia.orgl
-ISO Online browsing platform: available at https://www.iso.org/obp3.1 Terms specific to management system standards

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